Effective Date: July 2026

At Moorina Haven Retreat, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a booking or otherwise interact with us.

By using our website or making a booking with Moorina Haven Retreat, you agree to the
terms of this Privacy Policy.

What Information We Collect

We may collect personal information that is reasonably necessary to provide our accommodation services, including:

• Full name
• Residential address (where required)
• Email address
• Telephone number
• Booking details and stay preferences
• Payment information
• Vehicle details (where required)
• Communications and correspondence with us
• Any information you voluntarily provide relating to your booking

How We Use Your Information

We collect your information to:

• Process and manage your booking.
• Communicate with you before, during and after your stay.
• Provide customer support.
• Respond to enquiries.
• Process payments.
• Meet legal and regulatory obligations.
• Improve our accommodation and website.
• Send promotional communications where you have chosen to receive them.

We only collect information that is reasonably necessary for these purposes.

How Your Information Is Stored

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

Your information may be securely stored using:

• Secure booking software.
• Secure cloud-based systems.
• Password-protected business devices.
• Secure payment providers.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Who We Share Your Information With

We respect your privacy and do not sell or rent your personal information.

We may share your information only where reasonably necessary with trusted service providers, including:

• Secure payment processors.
• Booking management software providers.
• Website hosting providers.
• Professional advisers such as accountants or legal advisers where required.
• Government authorities where disclosure is required by law.

All third-party providers are expected to handle your information securely and in accordance with applicable privacy laws.

Payment Security

We take payment security seriously.

Where payments are made through our website, transactions are processed using secure thirdparty payment providers that use industry-standard encryption and security measures.

Moorina Haven Retreat does not store your complete credit card details on our own systems.

Marketing Preferences

From time to time, we may send news, special offers or updates about Moorina Haven
Retreat.

You will only receive marketing communications if:

• You have subscribed to receive them; or
• You have otherwise consented to receiving marketing communications.

You may unsubscribe at any time by:

• Clicking the unsubscribe link included in our emails; or
• Contacting us directly.

We will promptly remove you from our marketing list upon request.

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.

You may disable cookies through your browser settings; however, doing so may affect some website functionality.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or request that inaccurate information be corrected.

To do so, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Moorina Haven Retreat

Email: moorina.haven@gmail.com

Phone: 0402715248

Website: http://www.moorinahavenretreat.com

We will endeavour to respond to all privacy enquiries as soon as reasonably practicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices or legal requirements.

The most current version will always be available on our website.

Continued use of our website or services after any updates constitutes acceptance of the revised Privacy Policy.

Thank you for trusting Moorina Haven Retreat with your personal information. We are committed to protecting your privacy and providing a safe, secure and enjoyable booking
experience.